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How to solve problems effectively and morally


“Well, let me think about it,” I said. Annie said, knowing that I would not come back to him with a simple “yes” or “no”, I want to talk about PTS – to solve the problem, my career showed me something The foundation was part of the success.


Effectively and ethically solve problems

Anyone just wanted to sell cookies But I knew that they were seriously unwell for the people. More importantly, I knew that Anne would have been a bad example of having an agreement with our values for the sake of a prize and it was not a good example. So what could we do?

The most ongoing conflict stems from an important mistake: People do not clearly define, and agree, to solve the problem. Worse, they often solve the wrong problem. People usually leave the definition of a problem and focus on the treatment of symptoms. Annie and I need to identify the main issue, carefully preparing the correct problem statement, and then agree to resolve it.

I really wanted to help my daughter, but not at the cost of the integrity of our family or the health of my colleagues. After a patient exchange of questions and answers, despite being informative for Anne, we felt that the problem was less about selling boxed cookies and it was more about helping to raise money. We attacked Annie’s idea of cooking her own healthy cookies, assuming that we could get the approval of the scout leader, who asked Anne to make her proposal about making a proposal on a project to another opportunity provided. He received this acceptance, and Annie and I spent together a magical weekend. He sold every last cookie to my LeapFrog colleagues and won the award he had asked for.

Why PTS Matters

The story of The Girl Scout Cookie is now the teachings of the Margraff family that she is an adult, and I see her as a turning point in becoming a founder in her life. Finding PTS through Forensic Q & A changed his approach to “incurable” problems and became a fun experience rather than a source of disappointment.

The desire and ability to pursue and identify the right PTS is absolutely important for the founder’s mindset – one way to work with the productive and practical approach of solving the problem solver. Encouraging Annie to really think about the problem that we needed to solve, I helped him think seriously about addressing difficult scenarios. People often walk in circles trying to solve problems because they do not follow the symptoms of any problem, not the reason for it. Once you have clarified the basic problem properly, the solution often presents itself.


Learning to recognize the correct PTS is a skill. Like any skill, farming takes time. Here are three steps that are helpful in shaping this important capacity:

1. Start by keeping your values in mind.

When you have a clearly defined value, problem-solving becomes much easier. At the right time, you have a framework to contact on this issue because you have guided your ethics into valuable obstacles in defining your PTS. In the story shared about Annie, I was committed to solving the problem. I knew that some solutions – such as selling original Girl Scout Cookies – are not aligned with our family and social health values. Once he and I understood and agreed to it, we were able to think constructively to identify the real problem, with some coaching.

2. Recognize your problem peacefully and one step at a time.

Our struggle is to respond immediately when conflicts arise. When someone feels slight in the office, we often say that whatever comes to mind to assimilate their emotions. When an investor criticizes a product, we often become defensive and try to rationalize our solution or try to solve the same problem differently. However, this initial instinct does not focus on finding the right PTS.

With minor associates, go ahead and apologize if you think you have made an unfair crime – but think about why the situation took place at the first place. Perhaps you are disappointed with the performance, or maybe there is a lack of communication in you. Addressing those issues will lead to a better working relationship.

In business, if you find yourself at the end of the criticism of the investor, accept his comments without ego, and do not jump for the immediate solution. Honor, respectfully, question the provocative writer and listen carefully. Review the changes in the market along with your main business needs and decide if you are solving the right problem. Rather than taking action on the first sign of trouble, the identity of the correct PTS demands deep, comprehensive, important thinking.

3. Ask “Why?”

When you feel that you have defined the problem statement, then stop and ask “Why?” Answer it, then “Why?” Ask. Keep asking for as long as you do not meet the real PTS.

For the first time when I asked Annie why she wanted to sell Girl Scout Cookies, she said, “Because I have to.” After asking my second, he said, “because I was told.” My fourth “why” Annie, “she was disappointed.” From my seventh “why”, she was busy and started thinking seriously. (I was patient and persistent, which is important in these situations). Then when we realized that it was about raising money, not the Girl Scout Cookies boxes.


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